Updated: 12/22/2020
Terms & Conditions
PureFoods Distribution Inc. takes great responsibility and pride when shipping our seafood boxes to you. Every order is hand-packed and handled with care so that it will arrive at your door in great condition and at the optimal temperature. We ship our seafood frozen in order to maintain quality and freshness. Please keep the seafood frozen and defrost in the fridge for approximately 8-12 hours before use. Our fish is skin packed sealed with state of the art 10K OTR film, to help the thawing process.
Shipping
Deliveries are made 2 days after the ship date. PureFoods Distribution Inc. will email you and/or text message a tracking number after the order has shipped. All shipments currently ship 2 day express to ensure your PureFoods Distribution Inc. box arrives at the desired temperature to ensure your seafood remains frozen.
If for any reason you did not receive a confirmation email and/or text message, please contact us immediately at contact_pf@purefish.com
To check the status of your delivery, please refer to your tracking number and correlating service provider. PureFoods Distribution Inc. is not responsible for lost or stolen packages.
Orders sent to multi-unit dwellings, such as apartment buildings, may not be released unless someone is home to accept them. We do not require a signature for delivery.
We are unable to replace items due to the recipient being unavailable at the time of delivery. Our boxes are clearly marked “perishable” on the outside, and we are not responsible for the times received and not opened.
We cannot ship to P.O. Boxes, APO, or FPO addresses. We ship currently to all 49 continental states in the United States only. We do not ship to Hawaii, Alaska, and Guam. We do not ship internationally.
Dry Ice
The PureFish seafood box will arrive frozen in a box containing dry ice. Please handle dry ice with thick gloves, towel, or oven mitts. It can cause serious injury if touched with bare hands or skin. Do not eat or consume dry ice. To dispose of the dry ice safely, allow it to evaporate inside an open container away from the reach of children and pets.
Please defrost the seafood in the refrigerator for approximately 8-12 hours before preparing. After seafood is defrosted, we do not recommend refreezing. Consume seafood in 2-3 days after fully thawed.
Cancellation/Changing Order
Cancellation, order change, address change need to be advised to PureFoods Distribution Inc. before each billing period. We will not be able to change the delivery address, content, or recipient information once we ship out your PureFoods Distribution Inc. box.
Refunds or Exchanges
We do everything possible to ship according to schedule, but are not responsible for deliveries that are delayed due to weather or “Acts of God.” We do not offer refunds or exchanges after the order is placed.
Please note that we will not assume responsibility for any incorrect or incomplete addresses provided to us.
Please inspect your package immediately upon receipt. All claims must be filed within 48 hours of receipt time stamp by delivery company noted on tracking. We will not assume any responsibility for any seafood that becomes unusable because of failure to follow instructions (in the package or on our website) by the recipient nor any lost or stolen deliveries once the seafood is delivered.
Now after all that legal jargon done, we want every PureFish box customer to have the best experience possible, so if you made an error in the ordering process or have any other concern with your order, future order, and or past order, please email us right away at contact_pf@purefish.com
Customer service hours are Monday - Friday between 9 am – 4 pm (PST).
Contact Us
If you have any questions about this Privacy Policy, please contact us at contact_pf@purefish.com